Before contacting our technical team, see if your shock or strut issue appears below.
Still having an issue? Contact our technical team here.
The strut started leaking fluid from the upper seal shortly after installation.
Do not use pliers or vise grips on the polished shaft. The use of pliers can cause scoring the highly polished chrome shaft. This…
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The left or right strut installs OK, but the other side won’t line up correctly.
During installation, what sometimes appears to be a mis-positioned welded spring seat may actually be caused by the need to reposition the upper mount…
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The new shock or strut appears shorter than the unit removed from the vehicle.
In some instances a competitor’s part number is longer than required by the vehicle manufacturer and in other cases the KYB product includes a…
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95-99 Nissan Maxima Rear Strut Fails Prematurely.
These vehicles require special spring to strut mounting procedures. Improper assembly could cause excessive side strain and strut failure. The top mount has two…
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The replacement shock/strut has a shorter upper mounting stud.
Mounting stud lengths may differ slightly, but all will mount correctly. The most common difficulty occurs when trying to install the mounting nut when…
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The original mounting stud nut does not thread correctly or damages the new KYB shock/strut upper mounting stud threads.
Always use the new nut supplied! When a threaded nut is included with the KYB shock or strut it is necessary to use the…
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The supplied small parts kit has too many or not all of the parts needed.
Most shocks and struts come with a parts kit. This may include a nut, washers, spacers, or even a bumper. Before installing the shocks…
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Does any fluid need to be put into the strut housing when replacing a cartridge-style strut?
When installing a KYB strut cartridge do not put any water, oil or any other liquids inside of the strut housing. Any existing fluid should be…
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Over-tightening the upper strut shaft mounting nut causes damage.
Do not use an air or electric impact wrench to tighten the upper mounting nut on the piston rod. This can make the torque…
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The vehicle reacts unevenly or oddly over bumps.
To ensure the vehicle performs safely and as designed, we recommend replacing shocks or struts in (left & right) pairs. When the damping rates…
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