FAQs

Can worn shocks or struts cause my new tires to wear unevenly?

Absolutely: shocks and struts provide damping force to control tire movement. When the tires move excessively, they develop a “cupping” wear pattern that damages…
Read More

Do the strut mounts come with the bearings?

Many do, but only when the strut mount is also the steering pivot. The bearing is a wear item and affects the steering response…
Read More

Are there any differences between the KYB shocks & struts manufactured in the U.S. vs. other countries (like Japan)?

No. All KYB products are designed at the KYB world R&D offices and every KYB manufacturing plant then builds each product to the designed…
Read More

Do I need to align my tires after I have my struts replaced?

It depends on the vehicle design. A strut by design is also a component that supports the wheel & tire. Some models aren’t affected…
Read More

How do I know if a strut is rebuild-able?

Struts cannot be refilled or rebuilt. However, some struts have a replaceable cartridge. These repairable struts can be identified by a large hexagonal shaped…
Read More

What is the difference between the KYB GR-2 and the Excel-G products?

We apologize that this is a bit confusing. Both products are identical, except for the product name and paint color. KYB sells products throughout…
Read More

Should I consider replacing any other part while having my struts serviced?

Yes, it is also a good idea to replace both the strut mount and the strut boot when replacing struts. The strut mount optimizes…
Read More

When do I need to replace worn shocks or struts?

There are four main reasons that determine when to replace them: 1) To upgrade performance; 2) to restore the vehicle’s designed performance (usually after…
Read More

My vehicle is equipped with electronic or air suspension. Can it be converted to use standard gas shock/struts?

KYB offers a substitute or conversion for some vehicles. See Appendix B & C in the KYB paper catalog or use this link to…
Read More

I can compress my shock/strut too easily by hand. Does this mean the shock/strut is weak or defective?

You cannot judge the strength or condition of a shock/strut by hand movement alone. The force and speed generated by a vehicle in operation…
Read More

Find an installer / retailer