Customer Support & Product Questions
To contact our Customer Support Department: Office hours: 7:30 a.m. to 6:00 p.m. Eastern
Email: [email protected]
HELPFUL INFORMATION:
- Emails will receive a response within 24 hours (normal business days)
- Warranty inquiries should be directed to the retail store or outlet where your parts were purchased from. All warranties require original purchase receipts. The KYB Products Limited Warranty can be found here.
- Find a KYB Vehicle Control Center here.
- Retail stores and outlets that sell KYB products can be found here.
- Click here to view the KYB Catalog
Technical Support
To contact our Technical Support Department:
Office hours: M-F 8:00 a.m. to 5:00 p.m. Eastern
Email: [email protected]
When contacting Technical Support please include:
- Vehicle year, make & model
- Vehicle identification number (VIN)
- Vehicle manufacture modifications (if any)
- Product Box Part Number
- Product Stamping Number (old & new part)
Sales and Marketing
To contact our Sales & Marketing Department:
Office hours: 8:00 a.m. to 5:00 p.m. Eastern
Email: [email protected]
HELPFUL INFORMATION:
- Emails will receive a response within 24 hours (Normal Business Days)
- Local KYB Certified Ride Control Center for installation & sales locations can be found here.
- If you are interested in becoming a KYB distributor we will put you in contact with a KYB Sales Representative
- At this time we are not accepting sponsorship proposals
KYB Hydraulics
To contact our Hydraulics Team:
Office hours: 8:00 a.m. to 5:00 p.m. Eastern
Email: [email protected]
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About
Associations
Learn about the industry associations and organizations that KYB proudly supports to help advance automotive standards, education, and innovation.
Careers
Explore career opportunities with KYB and discover how you can be part of a team dedicated to quality, innovation, and performance.
KYB Global
KYB is a global company with operations and manufacturing facilities around the world, delivering suspension technology to markets everywhere.
KYB Americas
Learn more about KYB Americas, the division focused on delivering high-quality shocks, struts, and suspension solutions across the region.
Sustainability
Learn how KYB is committed to sustainable practices, responsible manufacturing, and reducing environmental impact across our operations.
Press
Explore the latest KYB articles featuring suspension tips, product insights, and installation guidance. Stay informed on shocks, struts, and performance to keep every ride smooth and controlled.